Terms & Conditions

Our Advice

We are here to help and can provide you with guidance or direct you towards relevant information. Although we will always endeavour to give you the best possible advice, the responsibility of ensuring that you are adhering to legislation, building regulations or best practice remains with you. Please note that any advice given by us is only based on the information you provided us with and applies within the framework of UK regulations and standards.

Our Reminder Service

There are regulations requiring the regular maintenance of some fire safety products and you are responsible for setting up maintenance programmes for these products once purchased from us. To help you manage your maintenance schedule, Budget Fire offers a free reminder service and free online fire safety log books. You are responsible to set these systems up correctly and follow their instructions. This service provision might be discontinued by Budget Fire at any time without notification or the communication between our systems and yourself might become faulty. You are therefore responsible to monitor that you receive the reminder and support messages from Budget Fire.

Installation and Servicing of Fire Extinguishers

We offer an optional nationwide (mainland UK) installation service, which includes extinguisher hanging, inspection, labelling and certification by our BAFE approved fire extinguisher engineers. Alternatively, customers can choose to install the extinguishers themselves but we strongly recommend that you carry out a careful visual inspection once you have received the extinguisher to ensure that there has been no transport damage, that the safety pin moves freely, that the pressure gauge needle (where applicable) is in the green and that you have received the correct extinguisher. Even though we inspect our extinguishers prior to shipment and are protecting them very carefully against transport damage, we will not issue pre-shipping inspection certificates, as extinguishers can be damaged in transit. The practice of issuing pre-shipping inspection certificates can be dangerous as it can make the customer believe that the extinguishers do not require a visual inspection by the customer on receipt of the extinguishers. We also offer to come out to you, after you have hung the extinguishers yourself, to carry out an inspection of the extinguishers and to apply extinguisher servicing labels. This process is called commissioning and can be ordered online when you are choosing fire extinguishers. Commissioning is cheaper than our full fire extinguisher installation service. We also offer to remove old extinguishers for responsible recycling. There is a charge of £3.64 + VAT per extinguisher to cover this optional service.

If you are a business you need to have the extinguishers serviced after 12 months and yearly thereafter. We offer extinguisher servicing nationwide on mainland UK. Excluded from the annual servicing requirement are the P50 service-free extinguishers.

Customers living in remote areas should note that some servicing/installation services may be affected, or not available. We will inform you as soon as possible of any potential problems. If you want to check before placing an order, please call us on 0800 433 4281.

Installations of fire extinguishers are carried out within 14 days. Commissioning of fire extinguishers is carried out within 28 days. The annual Servicing of fire extinguishers is carried out within 30 days from your order.

All Installations, Commissioning and Servicing is carried out by the BAFE certified network of Safelincs fire extinguisher engineers. All extinguisher labels and all documentation is Safelincs branded.

Free After-Fire-Replacement Guarantee

This policy is designed to encourage our customers to use all their firefighting and rescue equipment without any consideration of costs to limit the impact of a fire. We see it also as a way of helping our customers through a difficult time and supporting them through the entire life cycle of the fire safety products sold by us. By claiming replacement products you agree to allow Safelincs to publicise the support case, including photographs, anonymously.

Should you be the victim of a fire, we will replace or repair all affected fire safety equipment you purchased from us. To claim your free replacement or repair, please send us the fire report of the fire brigade or other evidence of the fire as well as a documentation and photos of the fire safety products affected.

'Affected fire safety equipment' includes: fire fighting equipment used to fight the fire, fire escape hoods used, any fire safety equipment including detectors marked by smoke or damaged through the fire fighting process, any passive fire protection triggered by the heat of the fire, any fire escape equipment damaged during the escape from the fire, any carbon monoxide detectors exposed to smoke from the fire.

Exclusions:

• Anti-arson letterboxes
• Thoms Evacuation Chutes
• Products which were installed outside the UK
• Fire safety equipment not maintained/replaced in accordance to relevant British Standards
• Fires judged by the fire brigades as suspicious or caused by arson might be excluded from this replacement policy
• Fires resulting in the prosecution of the responsible person are not covered by this policy
• Fire safety products not sold by us
• The guarantee is limited to one claim per customer

Delivery Information

We offer FREE next day delivery on all Mainland UK orders. Any order placed before 3pm will be dispatched the same day (working days only).

Shipments to Highlands, Islands and remote locations will incur a charge and may take 2-3 working days depending on your location. Please contact our sales team for more detailed information with regards to delivery times to your specific location. Our list of "Islands and remote location" postcodes can be found here.

Islands and remote locations

Postal codes starting with: BT, GY, HS, IM, IV, JE, KA27, KA28, KW, PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PH42, PH43, PH44, TDCU, ZE

Method	Weight	Mainland UK	Islands and remote locations
Standard (2 - 3 working days) 4:30pm cut-off time Dispatched Monday to Friday	Not Applicable	£4.99 ex VAT £5.99 inc VAT	£9.99 ex VAT £11.99 inc VAT
Next Working Day 4:30pm cut-off time Dispatched Monday to Friday	Not Applicable	£9.99 ex VAT £11.99 inc VAT	£14.99 ex VAT £17.99 inc VAT

Dangerous goods, such as fire extinguishers cannot be delivered by our standard carrier to island locations, such as Northern Ireland or Jersey. In such instances we will contact you and you will be offered a refund of your order value or a shipment with a specialist carrier at an oncost.

Unfortunately, we can not offer compensation for deliveries that are delayed for reasons out of our control.

Should we be out of stock of an item, we will inform you as soon as possible.

If you order extinguishers with installation, the installation can take up to a maximum of 14 days.

If you add special delivery instructions, please leave a signed piece of paper with the same instructions on the outside of your door, as the driver is otherwise not able to leave parcels eg in a porch etc. If you have left a delivery instruction to, for example, 'leave parcel in porch if not in', we cannot provide you with a proof of delivery, should the parcel go missing. We will, however, provide a proof of shipping, if requested. You are responsible for any losses suffered as a result of a parcel being left in a location at your specific request.

Please check the status of your package immediately before signing the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy of the carrier. Otherwise you might not be able to receive a replacement or refund from us. You can also refuse damaged parcels without signing for these. If you find transport damage AFTER the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, some of the carriers we use will accept liability. If you claim any later and you had signed for the goods, we might be unable to claim compensation for you from the carrier.

If a customer is not in when delivery is attempted, the delivery driver will leave a card with details of the local depot and attempt re-delivery the next day. Please ring the stated telephone number if required to do so on the card. Please note that if the parcel cannot be delivered after several days and has to be returned, we reserve the right to charge you a second delivery charge for re-delivery, should you still wish to receive the product. Alternatively, we might refund you and cancel the order.

Timed and Saturday deliveries

We can arrange specific delivery times and Saturday deliveries on request. Please contact our sales team for a quotation.

Transport Damages

We would ask you to please check the condition of your package before signing for the receipt of the goods. If you see damage on the outer packaging, this must be noted on your copy of the delivery note and on the copy for the carrier. You can refuse damaged parcels without signing for these.

If you find the transport damage after the carrier has left, please inform us instantly. If the claim is made on the same day as the delivery, we will still accept liability. Failure to note damage might affect replacement or refund from us for items damaged in transit.

Discrepancies of quantities or product codes need to be reported to us within 5 working days from delivery. We might be unable to accept liability for any missing items if incorrect quantities are not highlighted within this period.

Returns Policy

You can cancel your order (or any part of it) for any reason before delivery or within 30 days from receipt of delivery. Email us or call us on 0800 088 7309 if you have not received the goods yet or if you are in possession of the goods and are running close to the end of the 30 days or simply send us the goods with the return slip filled in. Please pack the goods in their original packaging. The goods need to be in a re-sellable condition to be fully refunded. Electrical equipment must not have been powered up. Product must not have been installed. If goods are not returned in original packaging or re-sellable condition we will reduce the refund value to reflect that the product will have to be sold as incomplete or damaged. We will refund the sales price and the initial postage and packing charges within 14 days of receiving the goods back from you. We do not charge a re-stocking fee. You need to return the goods to us at your cost within two weeks following your cancellation. Should the goods not be returned within these two weeks, we can offer to collect the goods and deduct the carrier charge of this return from your refund. If you do not require the ordered goods at the point of delivery and you refuse the delivery for this reason, we can deduct the cost for the return shipment from your refund. If you struggle to return large or heavy items, please contact us on 0800 088 7309 and we can offer collection of the goods. We will then deduct the cost of this collection from your refund. This service is only possible if the collection charges are less than the price paid by you for the product. Heavy items such as safes and collections from remote locations will have significant collection charges. Our staff will quote you a cost for collection based on your product and location. Products which are made to measure or to customer specification (eg fire doors) can not be returned and refunded unless faulty.

Certain dangerous goods might have to be collected by Budget-Fire. For example, if you are returning CO2 extinguishers, these will be collected by Safelincs engineers. This is to ensure that you, the customer, and all persons along the way including the couriers and our returns team are kept safe at all times. We will only charge you for a standard collection charge. The rest of the cost is borne by Safelincs, such is our commitment to our customers.

Any returns within the UK should be sent, together with your original order details, to:

Budget-Fire
c/o Safelincs Ltd
33 West Street
Alford
Lincolnshire
LN13 9FX
United Kingdom

Cancellation of Call-outs & Training Course by Customer

Cancellations happen and we are happy to work with you to keep the impact for both you and Budget Fire.

Servicing or Installation Appointments

If you let us know at least 48 hours in advance that you are not able to keep the planned appointment, we will re-arrange the appointment for you with no additional cost. However, if less than 48 hours’ notice is given or our engineers arrive on site as agreed and our customer is not in, we will charge customers a £115 call-out fee.

If an appointment has been pre-arranged or you have not opted out and access cannot be granted on site, the full charge of the labour element of the service will be applied.

Training Events

Training events require significant preparation and often include hotel stays for our trainers. We therefore will charge the full training course costs if a training event is cancelled with less than 48 hours’ notice or if it is not attended.

Complaints

We will always try to do everything right first time. Sadly, errors can still happen. If we make an error, we promise that we will do our best to rectify the situation as soon as possible. We will discuss the possible solutions with you and then agree the corrective actions together. We will also keep a record about what has been agreed in our customer database so that we can always continue our discussion with you at a later date should the need arise.

Please notify us of any complaints by e-mailing us at complaints@safelincs.co.uk and we will do our best to help you. Your complaint will be treated confidentially. We will acknowledge your complaint within 5 working days and will advise you about the length of time it will take to resolve the complaint. We will also keep you informed throughout the process.

Warranties

This policy is in addition to your statutory rights.

Warranty and faulty items

Most products are warranted for one year. Some products have longer warranty periods which will be stated on the product description on our site. If you find a product fault within the warranty period, please call us as soon as you can on 0800 088 7309. Usually we will arrange collection of the faulty product. We will either send you a returns envelope, give you a collection number for you to arrange free collection with UK Mail or give you our freepost address to enable you to drop off the parcel at your local post office. We can also arrange a swap out where we deliver the replacement goods at the same time as we collect the faulty unit. Where appropriate, we will send out a replacement immediately and will inform you of what to do with the original item. Occasionally we will ask you to scrap the original item. In this case we might have to ask you for the serial number of the product.

Payment and Security

We offer a range of payment options including Visa, Visa Debit, Mastercard, Maestro, Visa electron, PayPal and Proforma.

We never store your payment card data on our own servers. All our web based credit/debit card transactions are handled by Stripe, the market leader in secure online transactions. Stripe has been audited by a PCI-certified auditor and has been awarded the most stringent level of certification available in the payments industry. Stripe forces HTTPS for all services using TLS (SSL) and card numbers are encrypted with AES-256, with keys stored on separate servers.

Shoppers are also protected from fraudulent use of their card in a "cardholder not present" environment by their card issuers. The card issuer provides the right for a shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Our payments already comply with Strong Customer Authentication, part of the 2019 second Payment Services Directive (PSD2) regulations in Europe. We continually monitor changes in the payment industry to ensure we are doing everything we can to safeguard our customer's payment data. This includes our GDPR and data protection compliance.

If you should have any questions regarding security, please contact us at security@budget-fire.co.uk.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act (2018) and the PECR. We are voluntarily registered as a data controller in the Information Commissioners data protection register with registration number Z9733716. Visit the register here: https://ico.org.uk/ESDWebPages/Entry/Z9733716.

Identity and contact details

Safelincs Ltd
33 West Street
Alford, Lincolnshire
LN13 9FX

Data Protection Team

data-protection@safelincs.co.uk

 

Data we Process

Processing data can mean collecting, storing and using your data. We only do so to perform tasks you want us to perform. These include one or more of the following:

• Processing your orders, including delivery and passing your data to our couriers, servicing and installation, product recalls, warranties and to notify you when purchased products reach their end of life or serviceable period
  • name, address, telephone number, email
• Sending you fire safety reminders you requested
  • mobile number, email
• Offering product and after-sales support and returns
  • Email, telephone, any supporting information such as address
• Maintaining your online fire safety log book
  • Name, email
• Processing job applications
  • Any details shared in your CV, such as name, address, date of birth, etc.
• Newsletters (soft opt-in)
  • Email
• Safelincs Customer Survey (soft opt-in)
  • Email and product details
• TrustPilot (soft opt-in)
  • Email and order details
• Your public profile on our forum
  • The details in your user profile

We do not store any payment data such as credit or debit card numbers on our servers. Instead, we use third party payment processors who have been vetted to meet the highest security standards.

To help prevent fraud and diagnose errors, your IP address may be recorded in our web logs.

We also process some data in a statistical manner through Google Analytics to understand how we can improve our web site for visitors and present products and information that is relevant and record visitors coming from adverts. IP addresses and referring URLs are used to achieve this. We also use Google Enhanced Conversions, which allows us to further improve our web site by gathering statistical data about ads and conversions. When an order is placed, we encrypt order information such as name, email and address, using SHA256, the industry standard for one-way hashing. This data can't be decrypted, so Google can only understand data you have already shared with them, that we don't have access to. If Google hasn't already got this data, they cannot read it. We do this to protect any new data being shared with Google.

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

We do not sell or share your data with any third parties. Some external companies are contracted by us to achieve tasks such as delivery and online payments and where we have to share customer information with them, this is covered by a Data Protection Contract.

We will only contact you to communicate with you about your order, product or service we offer or in any other situation you've specifically requested us to do so. We might also contact you if products you purchased from us or are serviced by us are due to be serviced again or when they reach their end of life and need to be replaced, based on the recommendations of the manufacturer.  We may also offer a discount or offer on replacement products in this email. We regard this as a step to keep you safe. Please let us know if you do not want to be reminded of service dates or end of life periods for your products.

Most order information will be retained for 15 years. Because we deal with safety products and due to many items having extended warranty periods and the significance of possible safety recalls, we have come to the conclusion that it is in our customers' interests for us to securely store this data to be able to support them in the future. This data will not be used for any other purpose, including marketing, except where explicitly requested by you. When we email regarding the end of life of products, we will only present offers or discounts related to the replacement of the products you originally purchased.

We do not record any telephone conversations, however, line managers will occasionally listen-in to conversations to help our staff improve their communication skills and level of service to you.

Our Cookies

Cookies, also known as browser cookies or tracking cookies are small text files which are downloaded to your device (computer, phone, tablet, etc.) when you visit a website. The cookies then send data back to the website or other websites that recognise the cookie.

Cookies have many different uses, such as remembering a user's preferences, allowing efficient navigation and generally improving the user's online experience. They also help companies to identify how many people visit their website, and how they found it. Cookies cannot identify you personally.

More information about cookies and how to manage them can be found at allaboutcookies.org.

How do we use cookies

The list below shows the cookies that are in use on our website, why we use them and how long they will stay active on your device.

Name	Description	Expiration
__utma	This cookie contains a unique ID which is used to determine unique visitors to our site. The cookie is updated each page view	2 years from set/update
__utmb	This cookie is used to create and continue a user session and determines the amount of time a user is on our site	30 minutes from set/update
__utmz	This cookie contains information about how users reached our site. i.e. referring link, direct traffic or website search etc.	30 minutes from set/update
PHPSESSID	This generic cookie allows us to create and maintain user's shopping carts and order information	When the browser is closed or restarted
jssCustomer	This cookie is used if a customer logs into our site and allows us to identify their session	24 days from set/update
__cfduid*	This cookie is set by Cloudflare, our security and content delivery provider, to help deliver pages fast and securely	1 year from set/update
SERVERID*	This cookie is set by our load balancer to ensure you use the fastest possible web server in our cluster	1 year from set/update
CookieTabShown	This cookies is set after we first show our cookie tab on the web site so we don't bother you with it more than once	30 days from set/update
IDontWantCookies	When you disabled cookies, we set this single cookie to tell our web site to not set any other cookies that may record personal information	30 days from set/update
ShowPricesIncVat	This cookie is set if the inc/ex VAT switch is flipped and stores your preference for displaying product prices on our web site	30 days from set/update

* these cookies will not be deleted when using the Remove Cookies feature as they are required for our web site to work

You can remove your cookies using the Remove Cookies feature, found in the footer of our web pages. This will stop features like adding products to the cart and logging in from working, however. You can enable cookies again by using the same settings in the footer.

Your Rights

The data we process belongs to you. We want you to understand your rights and what options you have. You can make a request to view, erase, modify or restrict processing of data we hold about you and, where there isn't a legal obligation stopping us from doing so and where the request is reasonable, we will process your request within 30 days at no charge.

Please send requests to data-protection@safelincs.co.uk.

You also have the right to complain to your local supervisory authority. Here in the UK we are governed by the Information Commissioner's Office (ICO).

Data Security

We take data security very seriously. We use web hosts with numerous ISO and PCI certifications, including ISO 27001 (information security management). All data transmission, both public facing and between our internal systems is done over a secure connection. Where technically feasible, we also encrypt all user data to industry standards or higher.

Our Compliance

At Safelincs, we endeavor to surpass the minimum requirements for current data protection regulation compliance. We train our staff in data protection principles from the first day of employment and we perform impact assessments and record our activity on all personal data processing on our bespoke data protection management system.

If you have any questions or comments about your privacy or data protection, please email the data protection team.

Tax Charges

We charge UK VAT at 20% (VAT no GB827 6397 88). Our prices shown are exclusive VAT.

Customers from the Channel Islands can ask for the VAT to be removed from the invoice total. Please ring our office to place your order, emphasising the Channel Islands delivery location.

Recycling of old electrical and electronic items (WEEE regulations)

We have signed up to Valpak's WEEE (Waste Electrical and Electronic Equipment) Distributor Take-Back Scheme (Phase 5 Registration ID: 501327). Private households can therefore drop off their electronic and electrical fire safety waste at their municipal recycling centre when they purchase new products from us. To find your nearest recycling centre, please visit www.recycle-more.co.uk.

Please note that Safelincs Ltd, as a member of the Distributor Take-Back Scheme (DTS), do not accept expired electrical items like smoke alarms sent to our premises by private households.

Last updated: 26/06/2024 (v2.9). Our articles are reviewed regularly. However, any changes made to standards or legislation following the review date will not have been considered. Please note that we provide abridged, easy-to-understand guidance. To make detailed decisions about your fire safety provisions, you might require further advice or need to consult the full standards and legislation.